The City of Virginia Beach is a highly qualified, diverse workforce providing government services to the largest city in Virginia. Across 35 departments, we offer valuable customer service, programs and experiences delivered by 7,400 full-time and part-time employees.
Who We Are
Our mission is to enhance the economic, educational, social, and physical quality of the community and provide sustainable municipal services which are valued by our residents.
Our vision is to be the national leader in providing enriching and memorable lifelong experiences.
Our Values
Quality Customer Service
Service to customers is the fundamental reason the City of Virginia Beach Municipal Government exists.
- Customers define quality service.
- Members are committed to quality service delivery.
- Service exceeds customer expectations.
- Customer feedback is sought and valued.
Teamwork
Organizational goals are attained when Members and customers work together.
- Team members share opportunity, knowledge and accountability.
- Team members develop mutual trust and respect.
- Team members participate in collaborative decision-making.
- Team members value diversity.
Inclusion & Diversity
Members value and respect our similarities and differences to encourage and fully use our human potential, and to foster a culture of openness, engagement and respect for all.
- Member diversity helps ensure quality service delivery.
- An inclusive environment allows all members to contribute to the success of our organization and to express ourselves openly and with respect.
- Members understand and appreciate varying perspectives, experiences and cultures.
- Members listen to understand each other.
- Member feedback is sought and valued.
Integrity
Integrity creates the trust essential to Quality Service and long-term personal and organizational growth.
- Members have the courage to examine personal paradigms about roles and how excellence is achieved.
- Members are entrusted with the stewardship of public resources.
- Members fulfill commitments to Quality Service by treating customers and each other fairly.
- Members tell the truth.
Commitment
Commitment is the necessary mechanism enabling Members to focus our behavior on attaining organizational goals.
- Members have the opportunity to convert jobs from ordinary assignments to extraordinary experiences.
- Members participate in decision-making and accept responsibility for outcomes.
- Public service professionalism is demonstrated by each member's performance, accountability, and work ethic.
Leadership & Learning
Learning at every level of the organization creates opportunities for leadership experience and for Members to continuously expand our capacity to create a quality organization.
- Products, services, and technologies are enhanced through creativity and innovation.
- An environment is created where members, regardless of our place in the organization, learn together.
- Members are engaged in new and expansive patterns of thinking.
Our Brand Personality & Attributes
Working together as one organization, employees of the City of Virginia Beach are dedicated to public service. We embody our brand attributes and personality in the jobs we do every day.
Personality
- Community-focused
- Accommodating
- Resourceful
- Progressive
- Trustworthy
- Expert
- Innovative
Attributes
- Strong
- Vibrant
- Modern
- Fresh
- Focused
- Determined
